Scottsdale Institute’s Annual Fall Forum, “Creating the Comprehensive Patient Experience,” held
Oct. 31-Nov. 1, 2013 at the Luxe Hotel Sunset Boulevard, Los Angeles, reinvigorated the IT-and-value
discussion with a new focus on the patient for executive and clinician attendees.
The Fall Forum was one of our most innovative
conferences in its inclusion for the first time of patient
advocates as speakers.
Sponsor UCLA Health was particularly suited to showcase
the event as the health system, which includes Ronald
Reagan UCLA Medical Center, UCLA Medical Center Santa
Monica, Resnick Neuropsychiatric Hospital at UCLA and
Mattel Children’s Hospital, places top-down emphasis
on the patient experience. All UCLA Health executives
including President David T. Feinberg, MD, are expected
to make rounds among patients, leaving each patient a
personal business card with a hand-written cell-phone
number.
Keynoter Arthur Kellermann, MD, Dean of the Medical
School at the Uniformed Services University and
former Policy Analysis Chair at RAND Corp., described
how the coming revolution in health IT will change
the healthcare landscape and deliver the long-awaited
promise of IT.