Change Management at Houston Methodist

Nicholas Desai, MD, CMIO, Eileen McGrath, Director, Marketing and Communications / Change Management / Training, and Autumn Kirsch, IT Communications/Change Management Lead, Houston Methodist. Sustainable physician engagement requires more than just cutting-edge technology. To be successful, embed a robust change management strategy into your change. This session chronicles the development and deployment of an executive-sponsored IT change management program at Houston Methodist, focused on driving EHR adoption, proficiency and utilization. Critical parts of this program include obtaining executive support to enforce organizational decisions impacting physicians, personalized outreach and training strategies, targeted communications, involvement of physician champions and the importance of developing a lasting partnership between CMIO and IT change management team beyond implementation.