How an ACO Uses Technology to Improve Quality, Patient Engagement and Lower Cost

Elissa Langley, MHA, VP & Chief Operating Officer, Triad Healthcare Network and Tonda Gosnell, Population Health Project Manager, Cone Health, Triad Healthcare Network. Triad HealthCare Network (THN) is one of 51 Next Generation Accountable Care Organizations (ACO) in the country. Located in Greensboro, North Carolina, THN represents more than 1200 affiliated physicians and covers nearly 100,000 patients through its various agreements. THN has successfully utilized several technologies to improve patient engagement, quality metric performance, and lower the cost of care for its patients.