Kelly Patrick, Managing Director, Tony Jurek, Managing Director, Mitch Bailey, Senior Manager, and Alan Vitale, Specialist Master from Deloitte Consulting, LLP. Technology advancements, many developed outside of the traditional healthcare technology organizations, have the ability to both advance and disrupt how healthcare plans and providers interact with their employees, partners and customers. Incorporating these technologies can enhance the customer experience; however, it requires transforming and optimizing the foundational processes and technologies. Overcoming these challenges, and combining both new and maturing enabling technologies, will facilitate true Interoperability transformation. Join Kelly, Nick, Mitch and Alan as they discuss real-life implementation examples that advance healthcare technology and an organizational path to take advantage of them.