Improving ED Patient Flow at Provena Health

Learn how Provena Saint Joseph Medical Center, a 517-bed medical center, conducted a comprehensive process redesign to improve total patient throughput. In this teleconference, presenters Jeffrey Brickman, Chief Executive Officer, Kathy Mikos, Vice President for Patient Services, Lon McPherson, M.D., Vice President of Medical Affairs and Michael Ugwueke, Vice President of Operations discuss how they reached mission and margin targets by implementing a five-month initiative focusing on culture design, management reorganization, development of protocol-driven throughput model, major emergency department facility expansion, and achievement of effective staff/physician driven implementation strategies. Ten months of outcome data are presented.