The Coyote Crisis Campaign: A Successful Regional Crisis Response Solution in Arizona

James Cramer, CIO, Scottsdale Healthcare, AZ. In partnership with General Dynamics, the City of Scottsdale, and the Arizona Air National Guard, Scottsdale Healthcare built a regional crisis response program which tested readiness for disasters and a “chat room” communication strategy. The chat room enabled real time dialogue between decontamination and emergency operation centers within the Scottsdale Healthcare hospital system and stakeholder emergency operation centers external to the hospital system, to allow for rapid information exchange and resource deployment while phone systems were simulated to be down. This project recently won both Healthcare Informatics and CHIME innovator awards.