Jason Hess, EVP of Sales & Strategy, and Mike Smith, General Manager of Professional Services and Financial Research, KLAS, Orem, UT. As meaningful use, health information exchange (HIE), ICD-10 and accountable care organization requirements continue to cloud the future of the healthcare IT industry, picking the right IT vendor partners is more important than ever. Jason and Mike discuss the top-performing vendors of 2011 and which healthcare technology companies are rated best (and worst) by their customers. This session covers the performance of vendors in a wide range of key market segments, including electronic medical records (EMRs), emergency department information systems, revenue cycle management, IT outsourcing, HIE, and many others.