How to Create a Care Coordination Team Using Spare Parts

Lyle Berkowitz, MD, FACP, Medical Director, IT & Innovation, Northwestern Memorial Physicians Group. Dr. Berkowitz discusses a primary care group’s innovative model of care coordination that uses basic EMR functionality and low cost staff to improve quality, access, efficiency and financial performance. See how they leveraged an EMR’s basic functionality of messaging and centralized chart review to provide an infrastructure which supports robust care coordination; understand how to use the “Checklist Philosophy” to empower low-cost staff to do critical care coordination activities; learn how a mathematical model can help predict ROI by simulating the effects of a new process on quality, access and cost; how to improve physician adoption by tracking and publicly sharing their volume of care coordination communications; and, recognize the value of referral authorization data in creating a significant ROI for care coordination projects.