Leveraging Business Intelligence to Achieve Strategic Objectives

Andrew W. Proctor, MS, Senior Director of Business Intelligence, Medical Operations Division, and Brian Harte, MD, Medical Director, Business Intelligence and President, Southpointe Hospital, Cleveland Clinic. In 2006, The Cleveland Clinic implemented its Enterprise Business Intelligence program. Initial success from the early dashboards provided the platform for using BI to introduce an Executive dashboard, Quarterly Review and short-cycle analytics into its well established performance-directed culture. The Cleveland Clinic has leveraged its EMR, in conjunction with BI, to create demonstrable improvement on federally defined quality measures, specifically the Joint Commission’s Core Measures. Brian and Dr. Harte also share case examples for improvement in clinic access, reduction in blood utilization and system integration in ICU operations.