The Patient Journey Framework at BCBS Maryland

Clifford Goldsmith, MD, Director of Microsoft’s US Provider Industry group. Dr. Goldsmith presents the casework from Care First BlueCross Blue Shield Maryland regarding the development of their PCMH model and changing the Patient Journey in which they significantly bent the cost curve in reducing medical expenses across the providers in Maryland. He demonstrates how new accountable care designs enable transformation so that organizations can meet evolving business requirements. The starting point for a
“new design” is a “new perspective” of the extended patient journey from before an admission or visit, through provider-guided care, to well after the discharge. Dr. Goldsmith shows how this framework becomes the foundation for identifying the right technologies to connect the providers and patients throughout the journey. It also enables high-performing teams to deliver safe, effective, timely, efficient and equitable care that reaches the health consumer everywhere; including technologies that scale patient activation, engagement and monitoring.