Susan Craft, Director, Care Coordination Initiatives, Henry Ford Health System. Reduction in readmissions continues to be a challenge for many organizations around the country with unique obstacles for hospitals in urban areas caring for a large underserved patient population. Henry Ford Hospital received the full 1% CMS penalty in 2012 but has since significantly reduced their readmission rate by implementing a variety of strategies. Learn about the initiatives across the Henry Ford Health System that have improved care coordination and resulted in better patient outcomes. This teleconference is part of the SI Readmissions Collaborative.