Enterprise Change Management at Ascension Health IT

Kevin Hintz, Process Owner Change Management, Ascension Information Services (AIS) IT Service Management Office (ITSMO).  The ITSMO is leading the redesign of IT service delivery and maturation of IT service management processes through a number of project initiatives. The maturation of change management processes is one of the key areas of focus for the ITSMO, including the establishment of value-based metrics, compliance assessments, and quality assurance activities, which Kevin discusses in this presentation.