Adventist Health, Florida Hospital Turns to Friendlier Tools to Collect Unpaid Bills

Jeff Hurst, SVP Revenue Cycle, Adventist Health System, Florida Hospital.  In a time of growing industry complexity and increasing consumer expectations, successful health systems are revamping their revenue cycles to improve not only the financial outcomes of their organizations, but also the financial experience of their patients.  With continued growth in patient responsibilities and increasing numbers of newly insured, there is a growing population of consumers experiencing financial challenges with their increasing medical bills, many of whom are newly insured for the very first time and don’t truly understand the health plan coverage they have, or don’t have.  This session details the various strategies of Florida Hospital, a large, multiple-campus, faith-based IDN located in Central Florida, as operational and IT executives focus on new and innovative systems and practices to engage with their patients and their community in new ways to prove the concept that you can do good by your patients and also do well by your organization.