How Henry Ford Health System is Changing to Succeed in Direct-to-Employer Contracting

Susan Hawkins, FACHE, Senior VP Population Health, and Chelsea Pollet, Director Direct-to-Employer Relationships, Henry Ford Health System.  In January 2019, Henry Ford launched a new, direct contracting relationship with General Motors for medical and surgical services.  This value-based contract applies to the salaried workforce members and dependents in the Detroit metropolitan area who selected the product at open enrollment, as well as to any employee or dependent already using Henry Ford network physicians for more than 50% of their care.  Susan and Chelsea describe the activities and learned lessons leading up to a signed contract, as well as improved infrastructure, processes, and analytic capabilities being implemented to support operational and financial success.