Amy Compton-Phillips, MD, is President & Chief Clinical Officer of the Press Ganey consulting division at Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem. In her role, Dr. Compton-Phillips is responsible for guiding healthcare executives through holistic, system-wide transformations. She leads Press Ganey’s team of industry leading healthcare consultants, supporting integrated provider organizations and health plans by identifying opportunities to reduce operational frictions and improve patient experiences.

Dr. Compton-Phillips has an extensive background in directing patient care programs and leading health care organizations to broad-based improvements. Previously, she was President of Clinical Operations at Providence Health, where she oversaw patient outcomes for the 10,000-physician medical group, ambulatory care assets and clinical institutes, as well as the clinical outcomes for the health system’s 52 hospitals, 1,085 clinics and 120,000 caregivers. Key interest areas include developing cutting edge care through research, advancing access to care through innovation, developing highly reliable care processes through physician partnerships and systems design, and building the healthcare workforce of the future.

Prior to joining Providence, she had a 22-year tenure at Kaiser Permanente, starting as a front-line internist and ultimately serving as the organization’s Chief Quality Officer at the Permanente Federation where she focused on improving the value of care delivery. During her tenure, Dr. Compton-Phillips was a key organizational leader in developing capacity in patient-driven design, enhancing clinical outcomes and the care experience, and addressing affordability of care.

A former medical analyst for CNN, Dr. Compton-Phillips serves on the boards and executive committees of organizations including the Institute for Systems Biology and the Healthcare Information and Management Systems Society (HIMSS). She is a board-certified internist, author, and contributor to NEJM Catalyst. She holds a bachelor’s degree from Johns Hopkins University and earned her medical degree from the University of Maryland School of Medicine.