Agile Change Management at Banner

Sherri Hess, MS-IS, BSN, RN-BC, FHIMSS, CNIO, and Jean Davis, MSN, MBA, HCM, RN, Senior Director Nursing Informatics, Banner Health.  Have you wondered how to use Agile methodology to improve your clinician experience working through EHR workflow changes? Banner has focused the last few years on hospital acquisitions and moving towards a single electronic health record (EHR) across all sites of care. When they were ready to refocus on improvements within the EHR, the reality hit that without changing our approach, accomplishing the backlog of needed changes would take years. Looking for methodologies that could improve this rate, they landed on Agile. Sherri and Jean will share “the good, the bad and the ugly” of how they have deployed Agile across Banner Health to rapidly iterate and rollout continual EHR workflow changes.