Is the future CIO the CEO ─ Chief Experience Officer ─ or the CKO ─ Chief Keep-the-Lights-On Officer? How do consumers define High Availability? These and other topics were explored at the Scottsdale Institute’s 2019 CIO Summit sponsored by Impact Advisors, which convened 15 chief information officers (CIOs) and other IT executives from 14 health systems across the country October 23-24 in San Antonio. These executives gathered to explore strategies, concerns and insights on the theme “Enabling the Future: Self-Service, SaaS, Mobility, Cloud.”