Intermountain Leveraging Analytics to Inform Capacity Management During COVID-19 Outbreak

Albert Marinez, Chief Analytics Officer, Amy Christensen, MSN, RN, NE-BC, FACHE, VP & CNO Specialty Based Care, Seraphine Kapsandoy, PhD, RN, Chief Clinical Information Officer, and Diego Ize-Ludlow, MD, CHIO, Intermountain Healthcare. COVID-19 has put a renewed focus on actionable and real-time intelligence. Hospital administrators and operational leaders required the support of real-time situational awareness related to capacity, supplies, staffing, and where volumes and supplies are predicted to go. We will breakdown how our Analytics, IT, and Clinical Operations organizations at Intermountain are partnering to deliver results to the organization at unprecedented speed. We did this not only to support operations in making adjustments in preparation for bed capacity, but also considering different areas that beds can be placed and the necessary equipment to support patient care.