Immediate Guidance for Care Teams in Documenting and Coding COVID-19

Reid Conant, MD, FACEP, CMIO, Jared Pelo, MD, FACEP, CMIO, and Robin Friday, RN, MHA, CCS, CCDS, CDIP, AHIMA-Approved CDI Trainer & Director of Clinical Content, COE, Nuance. Physicians and nurses are caring for a rising number of patients in response to COVID-19. To help healthcare systems address the increased intensity and operational stress that COVID-19 is placing on care teams, Nuance has engaged in the rapid development of a solution that provides EHR-agnostic COVID-19 documentation content and templates based on CDC and AHIMA guidelines for coding and reporting. Drs. Conant and Pelo provide specific guidance about entering key information to accurately and quickly capture patient acuity, the complexity of symptoms, and the risk of mortality for COVID-19.
Albert Marinez, Chief Analytics Officer, Amy Christensen, MSN, RN, NE-BC, FACHE, VP & CNO Specialty Based Care, Seraphine Kapsandoy, PhD, RN, Chief Clinical Information Officer, and Diego Ize-Ludlow, MD, CHIO, Intermountain Healthcare. COVID-19 has put a renewed focus on actionable and real-time intelligence. Hospital administrators and operational leaders required the support of real-time situational awareness related to capacity, supplies, staffing, and where volumes and supplies are predicted to go. We will breakdown how our Analytics, IT, and Clinical Operations organizations at Intermountain are partnering to deliver results to the organization at unprecedented speed. We did this not only to support operations in making adjustments in preparation for bed capacity, but also considering different areas that beds can be placed and the necessary equipment to support patient care.