PROMs at Every Clinic?  It Depends.  Applying Lessons of Over Five Years of PROMs Implementations at Partners

Peter Meyers, Director, Patient Reported Outcome Measures, Partners HealthCare (Mass General Brigham).  Peter presents the findings of Medical Director Rachel C. Sisodia’s recent study of Partners six years of implementing Patient Reported Outcome Measures (PROMs) across their Harvard-affiliated health system.  This teleconference reviews the factors behind both successful and failed PROMs clinic implementations.  This discussion also presents the changes made to establish qualification criteria for clinical teams to be supported by the System’s PROMs program as well as implementation process changes to help ensure successful PRO collection and use.  It’s the system’s quest to make PROMs part of standard specialty care, but while PROMs are still relatively new for use for care and quality improvement, some clinics’ implementation plans are more appropriate to support than others.  Peter also provides an update on COVID-19 and the impact to his program and related work ahead.