Banner Telehealth Operations: Acute, Ambulatory, and Home

Jim Roxburgh, CEO Banner Telehealth, and Michael Simons, MD, Medical Director of Banner Telehealth, Banner Health.  Banner’s telehealth program encompasses a comprehensive approach to patient care across the continuum of care. Services reach across 6 states and 28 hospitals. Banner Telehealth’s approach to care is designed to support easy access for virtual care in the acute, ambulatory and home settings.  Jim and Dr. Simons describe the Banner Telehealth standardized infrastructure, share how COVID-19 dramatically accelerated the scale of its virtual care operations, and discuss “lessons learned” to-date as lines continue to blur between in-person and virtual care across the Banner Health system.