Michael Ries, MD, MBA, FCCM, FCCP, FACP, Medical Director System Critical Care, Tele-ICU, Patient Command Center, and Advocate Intensivist Partners; and Cindy Welsh, RN, MBA, FACHE, VP System Adult Critical Care, TeleICU, VPMS, Advocate Intensivist Partners, Central Telemetry-IL, Advocate Aurora Health.
The COVID pandemic has transformed Advocate Aurora Health’s employment of tele-Critical Care and allowed us to exercise its adaptability to address new needs as they arise. Any high reliability organization needs to be able to mitigate external risks such as political, economic, or geographic risks. As the COVID-19 pandemic threatened to overwhelm our hospitals, Advocate Aurora Health seized the opportunity to leverage their 17 years of experience in delivering remote Tele-Critical Care. By deploying mobile carts and adjusting workflows and criteria, AAH was able to deliver ICU level monitoring to patients in many alternative care settings. Join Dr Ries and Cindy as they discuss how they employed the tactics of a high reliability organization to deploy critical care monitoring to unlikely hospital ICU locations and then leveraged the technology in other care scenarios.