Leveraging the Power of Crowds: How Brigham and Women’s Innovation Hub is taking Aim at Everyday Problems

Santosh Mohan, MMCi, CPHIMS, FHIMSS, Managing Director, Digital Health Innovation; Caroline Coy, MPH, Manager, Strategy Implementation, Brigham and Women’s Hospital; and Callie Patel, MBA, Director, Healthbox. Healthcare delivery is too often saddled with cumbersome, redundant, and inefficient activities. While home to some of the world’s most innovative science, medicine and digital health technology, Brigham Health, like many large institutions, has its fair share of systems and processes that are filled with too many tedious clicks or still stuck on paper in the digital age. There also exist bureaucratic processes in many institutions that discourage employees from thinking of new ways to solve these entrenched, everyday problems. The Brigham Digital Innovation Hub (iHub) made it their goal to improve the Brigham employee experience by uncovering these inefficient tasks and technologies that caregivers wrestle with, replacing them with creative digital solutions. Join Santosh, Caroline, and Callie to learn about how the iHub, in partnership with Healthbox, designed and leveraged a digital crowdsourcing approach to empower staff and foster a community of creative, insightful thinkers and “doers” to not only improve the Brigham experience but also support Brigham’s Safe Care Commitment as part of COVID recovery efforts.