Brian Wayling, MBA, Executive Director Development & Technology, Intermountain Healthcare Telehealth Services. Intermountain has always been a leader in using data to develop healthcare standards, monitor variance and improve processes to ensure clinical and operational results. This approach has been applied to Telehealth Services consistently over the years to measure success for each program and alignment with the in-person care clinical program. Developing and supporting a data driven organization takes considerable effort and resources. Brian discusses how Intermountain Telehealth Services approaches data management and leverages business intelligence to improve care delivery within Intermountain and across the Intermountain West region.