2003 Spring Conference

“Renovating Healthcare Delivery”
Marriott’s Camelback Inn
Scottsdale, Arizona
April 3-5, 2003
Agenda

Presentations

Thursday, April 3
1:00 p.m. – 4:30 p.m.  Executive Focus Sessions

• Nursing Focus: “Technology Essentials for Patient Care Leaders”
• Emily Welebob, RN, MS, Senior Manager, First Consulting Group, Baltimore, MD, Facilitator
• Dave Dimond, Vice President, First Consulting Group, Boston, MA, Contributor
• Jeanette Polaschek, RN, Director of Informatics, Cedars-Sinai Health System, Los Angeles, CA, Contributor
• Christine Schifiliti, RN, MS, Corporate Manager, Massachusetts General Hospital Clinical Systems, Partners HealthCare System, Inc., Boston, MA, Contributor
• GROUP BIOS
• Physician Focus: “Advancing Clinical Excellence:  Charting a Path”
• Joel S. Shoolin, DO, MBA, Vice President, Medical Informatics,Advocate Health Care, Oakbrook, IL, Facilitator
• Gil Kuperman, MD, PhD, Associate Director, Clinical Informatics Research and Development, Partners HealthCare System, Inc., Boston, MA, Contributor
• Technology Focus: “The Digital Hospital of the Future  and Achieving Organizational Adoption”
• Chris Macmanus, Senior Vice President, Information Technology,Catholic Health Initiatives, Denver, CO, Facilitator
• David Bradshaw, [large file, 6 MB; expect lengthy download] Vice President and CIO, Memorial Hermann Healthcare System, Houston, TX, Contributor
• Dave Dimond, Vice President, First Consulting Group, Boston, MA, Contributor
• Jim Elert, Senior Vice President and CIO, Trinity Health, Farmington Hills, MI, Contributor
• GROUP BIOS
• Executive Management Focus: “Executive Roundtable”
• Stan Nelson, Chairman, Scottsdale Institute, Minneapolis, MN / Scottsdale, AZ, Facilitator
• GROUP BIOS

6:30 p.m. Welcome Reception—Spouses and Guests Welcome
Friday, April 4
7:00 a.m. – 7:45 a.m.   Continental Breakfast

7:45 a.m. – 8:00 a.m.   Welcoming and Opening Remarks
Stan Nelson, Chairman, Scottsdale Institute, Minneapolis, MN / Scottsdale, AZ
8:00 a.m. – 10:00 a.m.  Keynote Address:  “The Changing Face of Healthcare Organizations”—TheUnderlying Issues and Drivers of Change

   Duane Dauner, President, California Hospital Association, Sacramento, CA

Mr. Dauner will summarize the significant issues and trends driving change, and some bellwether examples of organizations that have been successful at reinventing themselves to meet the demands of our changing healthcare landscape.   He will describe the lessons learned and offer his own prediction of what’s to come.

Executive Panel:  Roundtable Discussion

• Don Wegmiller, Chairman, Clark/Bardes Consulting – Healthcare Group and Vice-Chairman, Scottsdale Institute, Minneapolis, MN, Facilitator
• Kevin Lofton, Executive Vice President and COO, Catholic Health Initiatives, Denver, CO
• Michael C. Riordan, President and CEO, University of Chicago Hospitals and Health System, Chicago, IL
• Timothy Stack, President and CEO, Piedmont Medical Center, Atlanta, GA

10:00 a.m. – 10:30 a.m.  Break

10:30 a.m. – 12:00 p.m. “Pursuing Perfection:  The Case for Radical Change in Patient Care”

Carol Boston-Fleischhauer, RN, JD, Corporate Director of Continuous Improvement, PeaceHealth, Bellevue, WA

PeaceHealth has chosen complete reinvention, along with 6 other Robert Wood Johnson “Pursuing Perfection” grant winners.  Carol will describe her vision for radical change and what has been accomplished toward this goal.

Member Executives offer their experiences:

• David J. Campbell, FACHE, President and CEO, Saint Vincent Catholic Medical Centers, New York, NY, Facilitator
• David Benfer, FACHE, President and CEO, Saint Raphael Healthcare System, New Haven, CT
• Scott P. Narus, PhD, Senior Medical Informaticist, Intermountain Health Care, Salt Lake City, UT
• Robert Pallari, President and CEO, Legacy Health System, Portland, OR
• Anthony R. Tersigni, Executive Vice President and COO, Ascension Health,

St. Louis, MO

• GROUP BIOS

12:00 p.m. – 1:30 p.m.  Attendee Luncheon

11:00 a.m. – 2:00 p.m.  Luncheon for Spouses and Guests of Members—Hosted by Rif Nelson and Janet Wegmiller:  Spouses and guests will enjoy lunch at a leading restaurant and visiting a place of interest in the Scottsdale/Phoenix area.

1:30 p.m. – 3:30 p.m. “Business Ownership: Driving Change”  [large file, 3.6MB]

  Julie L. Creamer, Vice President, Operations and Quality and Tim Zoph, Vice President

  and CIO, Northwestern Memorial Hospital, Chicago, IL

Julie and Tim will describe how and why Northwestern arrived at a new model of business unit ownership for strategic projects, how it works, and why it is delivering results.  Julie will also review her personal accountability for integrating process change and technology to deliver “best patient experience” and “best people” for the organization.

Panelists will explain their approaches, and offer comments about key success factors:

• Stan Nelson, Chairman, Scottsdale Institute, Minneapolis, MN / Scottsdale, AZ, Facilitator
• Donald Crandall, MD, Vice President Informatics and Information, Trinity Health, Farmington Hills, MI
• Christopher Macmanus, Senior Vice President, Information Technology and CIO, Catholic Health Initiatives, Denver, CO
• Mychelle Mowry, RN, MN, Vice President, First Consulting Group, Denver, CO
• GROUP BIOS

3:30 p.m. – 7:00 p.m.  Open Time

7:00 p.m.  Reception

7:45 p.m.  Membership Dinner—Spouses and Guests Welcome
Saturday, April 5
7:30 a.m. – 8:45 a.m.  “Breakfast Executive Roundtables”

During this session, participants will have the opportunity to interact directly about specific change initiatives.   A Scottsdale Institute Member executive will facilitate each group, and a Corporate Partner will assist/record the observations and experiences.   A suggested discussion guide will be provided.   Please register for your top two topic preferences on the registration form.

1. supply chain:  share major initiatives your organization is undertaking to impact the cost and efficiency of the supply chain.
2. staff shortages:  describe programs you have implemented to improve recruitment, retention and satisfaction.
3. revenue cycle:  review the scottsdale revenue cycle survey data and discuss best practices and strategies to improve balance sheet and bottom line performance.
4. clinical quality:  summarize your quality measurement and monitoring approach, and how you are using the information.
5. enhancing/enabling the physician-patient relationship:  share the programs you are offering to increase patient loyalty.
6. medication delivery: describe the people, process, and technology changes you are making to eliminate errors.
7. new service/business offerings:  define how new technologies and drugs are impacting current and future services that you provide, and how you are monitoring these trends.

8:45 a.m. – 10:00 a.m. “Collaborating for Successful Change:  Members Report to the Institute”

One Scottsdale Institute member from each Roundtable will report back for an informal discussion among the conference participants.  The people, process and technology aspects of each topic will be covered in this forum.

10:00 a.m. – 10:30 a.m.  Break

10:30 a.m. – 12:00 p.m. “Patient Safety and Technology:  What have we learned?”

David Classen, MD, Vice President, First Consulting Group, and Leapfrog Groupand

 IOM Representative, Salt Lake City, UT

Dr. Classen will provide a summary of some of the pitfalls we encounter as we implement technologies to help address safety.

Panel Members offer reactions to Dr. Classen’s remarks:

• Gil Kuperman, MD, Associate Director, Clinical Informatics Research and Development, Partners HealthCare System, Inc., Boston, MA
• Lee Sacks, MD, Executive Vice President and CMO, Advocate Health Care, Oakbrook, IL
• Kirk Schueler, Senior Vice President, Aventis Pharmaceuticals, andPresident, MyDocOnLine, Parsippany, NJ
• Tim Zoph, Vice President and CIO, Northwestern Memorial Hospital,Chicago, IL
• GROUP BIOS

12:00 p.m.  Closing Remarks
Stan Nelson, Chairman, Scottsdale Institute, Minneapolis, MN / Scottsdale, AZ