A Pharmacy Tech-Driven Telemedicine Medication History Service

Amy Pouillon, PharmD, Medication History Supervisor; Joel West, PharmD, Pharmacy Manager; and Becca Edema, Telemedicine Specialist, Spectrum Health.

This teleconference shares the methodology used to create a highly reliable medication history process, consistent across a multi-hospital system.  Find out how the service uses telemedicine and a shared EHR to improve the quality of medication histories on admission, patient experience, and provider satisfaction.