WEBINAR | Addressing Bias to Optimize Care for Vulnerable Populations

Cheri Wilson, Education and Training Manager, Office of Diversity, Inclusion and Health Equity, Johns Hopkins Medicine, and Eve Gaus, Editorial Director, Clinical Effectiveness, Wolters Kluwer, Health. The COVID-19 pandemic has tragically highlighted what we already know: standard healthcare delivery underserves Black, Hispanic or Latino, and Native American communities. Health systems have work to do to establish trust with vulnerable populations that have consistently suffered from lack of access to care and bias when seeking care. COVID-19 vaccine hesitancy is just one example of this. Bias can appear in clinical resources, package inserts, patient education materials, and patient resources. Join Cheri and Eve to learn what health systems and editorial teams are doing to transform the delivery of information to patients and make that information more inclusive. Specifically, Cheri and Eve discuss how communications and education materials with plain language and inclusive images can help patients of different races, health literacy levels, and physical abilities achieve a better understanding of their healthcare journey and increase their motivation to participate in it.