Central Pharmacy Services Hub Delivers Patient-focused Care

Mark Sullivan, PharmD, MBA, BCPS, FASHP, Executive Director, Pharmacy Operations, and Michael O’Neal, PharmD, MBA, Director of Pharmacy Procurement, Vanderbilt University Hospital & Clinics.  Driven by a commitment to deliver enhanced patient-focused pharmacy services across the continuum of care, Vanderbilt University Hospital and Clinics (VUHC) shifted many medication distributive and ancillary support functions to an off-campus centralized services center.

Drs. Sullivan and O’Neal describe their multi-year journey, and the organization’s investments in infrastructure, technology and people that have resulted in a high-performance pharmacy services hub that delivers operational efficiencies, revenue generation and enhanced clinical care. Retail support services include pharmacy benefits investigation, specialty pharmacy hub and call center, and centralized medication filling, including mail order and home delivery. Acute care enterprise services include centralized drug procurement and replenishment, non-sterile compounding and off campus clinic distribution.