Customer and Provider Engagement and the Healthcare Experience

Urvi Shah, Manager, and Heather Nelson, Deloitte Consulting, LLP.  As customers’ expectations continue to mature, healthcare organizations must be prepared to support changing expectations. Focusing on the patient experience has multiple benefits for healthcare organizations – financially, and more importantly, quality outcomes. Hear about what’s most important to customers and how providers can address and meet these expectations, based on current market research and industry experiences.