Driving EHR Adoption: Looking Beyond Go-Live for Long-term Success at Scripps

Shane Thielman, FACHE, AVP of Information Services, Joseph B. Stein, MD, FACC, Director of EHR, Scripps Health, and Bret Shillingstad, MD, CMIO of EHR Optimization Services, Nuance Communications.  Preparing members of the Scripps care team to adopt and utilize their EHR effectively was a key driver behind the way Scripps approached go-live and enablement of their personnel.  With high expectations for the EHR, Scripps leadership knew the care teams would need adequate training during go-live, as well as sustained support post go-live to achieve successful adoption.  Join Shane and Drs. Stein and Shillingstad as they discuss the approach to supporting the care team throughout the process.  They also share how they utilized physician training principles and expectations, governance, personalization labs, and readiness events to drive success, and how they envision maintaining success long-term.