Effective Strategies for Driving Quality Advance Care Conversations at Centura Health

James Corbett, SVP Community Health and Values Integration, and Cynthia Latney, Chief Nursing Officer/Vice President of Patient Care, Penrose St. Francis, Centura Health, and Shara Cohen, SVP, Client Experience, Emmi.  While 90% of people claim doctors should have end of life conversations with their patients, only 17% say these conversations have actually occurred. To combat such statistics, the Centers for Medicare & Medicaid Services (CMS) are covering advance care planning discussions that take place between physicians and Medicare patients. However, as healthcare organizations are incentivized to drive these discussions, can they do more than “check a box?” Can healthcare organizations engage patients in conversations that actually drive action? James, Cynthia and Shara share strategies deployed by leading healthcare organizations to drive quality advance care conversations.