Elizabeth Pearlman, VP Software Applications and Operations, Hospital for Specialty Surgery (HSS), and Liam Bouchier, Principal, Impact Advisors, discuss how organizations can prepare for and ensure a traditional IT strategy is aligned with and enabling the Digital future in a highly competitive urban marketplace. They share their views of what it takes from both the traditional people, process and technology perspectives to maintain a competitive edge. In addition, they’ll discuss how IT leadership thinking must evolve to an iterative continuous improvement cycle of services and a consumer/provider centric model, supported by the concept of innovation incubators with agile teams and technologies to accommodate the new digital world.