Mike Zuschin, MAE, Director of Decision Support and Business Intelligence, Cleveland Clinic. Follow Cleveland Clinic’s initial progression from a collection of disparate performance management initiatives and teams to an Enterprise Business Intelligence Program, highlighting a few of the successes that came out of that program, but then getting right into the challenges and lessons learned which have demanded a new focus on Enterprise Information Management and Analytics. Hear how Cleveland Clinic is leveraging data, people, process, and technology to enhance its analytic capability.