Kent Gale, Chairman and Founder, KLAS Enterprises, Orem, UT. With patients taking a more active role in their health care, many providers are considering strategies which include a personal health record (PHR) as part of the mix of patient services. In this presentation Chris shares recent KLAS findings about perceptions of PHRs: Which vendors will providers bring to the table and why, must-have components, and concerns about installing and maintaining a PHR.