Joe Van De Graaff, Research Director, and Mark Allphin, Research Director, KLAS. The deluge of data in healthcare is accompanied by a growing number of vendors, many affirming vast analytics capabilities. In a world where innovation and future strategy often make the headlines, KLAS takes a unique approach by focusing on and highlighting the customer experience. The result? A look into value and vendor performance as reported by 463 healthcare providers. During this session, Joe and Mark share their latest findings and help you cut through the clutter to make sense of this essential arena.