Tales from New York: HSS Shifts Mission to Respond to COVID-19

Jamie Nelson, CIO, Hospital for Special Surgery (HSS) shares the unique response of the Hospital for Special Surgery to the New York experience with the COVID-19 crisis.  Jamie describes how HSS recognized the risk and identified its responsibility to support the greater need of its New York City community.  What started with an intent to redirect care for non-COVID-19 patients shifted to full advanced care for some of NYC’s most critical COVID-19 positive cases.  She outlines how technology, clinical expertise and rapid change management accelerated their readiness for the surge.  And she shares the steps taken to transform their operations, stories from the compassionate clinicians on the floors to the staffing of the “Situation Room,” and leadership through future financial implications and plotting a new normal.