Humanizing Efficiency In Healthcare

Sunitha Sastry, MPH, Director, Experience Improvement & Innovation, Director, Discharge Care Call Center, Patient Experience & Engagement Program, The University of Chicago Medicine, and Liz Boehm, Experience Innovation Network Director, Vocera.  A growing body of evidence points to patient, family and staff experience as key drivers for transforming healthcare. Yet, a study by Vocera’s Experience Innovation Network identified gaps in stakeholder engagement, communication and infrastructure as many hospitals and health systems still struggle to align quality, safety and experience strategies. As more organizations implement Lean Six Sigma and high reliability programs, patient experience leaders aim to define the ideal intersection between efficiency efforts and solutions that restore empathy, respect and human connections. Hear more about the study’s findings and learn how your organization can benefit from a concerted, systematic effort that drives alignment across these historically siloed disciplines.