ICD-10: Lessons Learned from the Field

Chris Armstrong, Principal, Deloitte Consulting, LLP, Vickie Monteith, RN, Director, Deloitte & Touche, and Chris Davis, Director Deloitte Consulting, provide insight into the implementation phase of the ICD-10 regulations based on experience through work with numerous ICD-10 clients. This team focuses the discussion on the following: What should providers be thinking about after the assessment phase? What are some of the strategic decisions that must be made by provider organizations post assessment and before implementation can begin? How can providers make the most of a Project Management Office and what should be included for a successful implementation? What should providers be thinking about in terms of training and staff resources? What are some of the lessons learned and benefits that providers can expect to see during and post implementation of ICD-10?