Innovating with Telehealth: An Example for Emergent Care

Deborah Hunt, RN, Specialist Leader, and Saurabh Vyas, MD, Consultant, Deloitte Consulting. Resource constraints, regulatory climate and rapid innovations in technology are driving the evolution of telehealth from being a tool for remote healthcare delivery to being a complement to traditional care models helping organizations achieve operational efficiencies while increasing patient satisfaction. Emergent care can leverage telehealth in innovative business models that create new markets, improve throughput, reduce costs and provide access to data for personalized and accountable care. We outline a roadmap for implementation of telehealth in emergent care, and share selected case studies and business models.