Innovation Group and Chatbots at Banner

Christy Anderson, Executive Director, and Steve Lindsey MBA, Operations Director, Banner.  Christy and Steve discuss the Banner Innovation Group (BIG) and how they are implementing emerging and novel ideas that shape the future model of healthcare, earn loyalty, and drive strategic growth for Banner Health. Learn how BIG developed, tested, and scaled conversational AI, mobile chatbots across its healthcare system as an innovative and engaging method of interacting with patients.