Internal Wireless Voice Communications Systems: Improving Patient Care and Satisfaction by Staying Connected

Jeremy Goff, Research Director, KLAS, Orem, UT. Many healthcare executives are adopting VoIP and Wi-Fi technology cautiously, while questioning the best way to incorporate wireless solutions at their facility. Jeremy shares recent findings collected from more than 110 provider organizations about the strengths and weaknesses of the wireless systems used in their facilities. In this presentation he explains the depth of their wireless configuration and how the technology is being used to improve patient care and better meet clinician expectations. This report is KLAS’ inaugural investigation into healthcare technology infrastructure.