IT Service Delivery Model Redesign and Process Maturation at Ascension

Jason “JD” Duigou, Director, Information Technology Service Management, Ascension Information Services. Join JD as he shares Ascension’s journey in establishing an IT Service Management office and service delivery processes.  Ascension began focusing on redesigning their service delivery model in 2013 as part of a five-year program.  JD relates successes and challenges experienced along the way, and how these lessons learned can be leveraged for other organizations venturing down similar paths.