IT Service Quality – Delivered Meaningfully

Michael Wilson, Senior IT Director, Clinical Information Systems, Compuware. How do you really know if you are meeting or will meet meaningful use requirements? Are your applications available and performing to deliver the highest quality of care? Mike describes effective tools and processes to monitor IT service quality and help you focus on the performance of applications directly support meaningful use. Meaningful use and meaningful data collection require optimal service delivery that ensures the highest standards of care and optimal value from your IT investments. He reviews ARRA-compliance through the use of tools for monitoring, measuring, and validating your hospital’s activity to the 2011 (and beyond) meaningful use measures.