IT Service Quality Delivered Meaningfully, Part 3: CHRISTUS Health Case Study

George Conklin, VP and CIO, CHRISTUS Health, Mike Wilson, Senior IT Director, Clinical Information Systems and Kristen Allmacher, ITIL Subject Matter Expert, Compuware. In part three of this series we evaluate process such as ITIL and Six Sigma. This is not another session explaining what ITIL is; it is a live discussion aimed at helping you improve your IT service delivery. George shares insight from his own experience using ITIL and Six Sigma at CHRISTUS, and discusses how his team continues to adapt in the face of constantly evolving strategy and healthcare reform. Mike and Kristen offer additional insight on how IT should use these principles to develop a go-forward strategy for achieving meaningful use