IT Service Quality, Delivered Meaningfully: Part Two

Mike Wilson, Senior IT Director, Clinical Information Systems, Compuware. Join Mike as he continues his series on IT Service Quality. He provides specific examples of how effective monitoring of clinical systems can help accurately measure hospital and physician compliance to the Meaningful Use guidelines. If you missed Part One, you can view the on-demand version in the SIWebII ITSM Community and find out how the requirements being set forth by the ARRA will have a direct effect on clinical service level agreements. Understanding meaningful use as SLA’s can provide hospitals a starting point for monitoring and validating compliance with the recently proposed ARRA guidelines.