Leveraging Intelligent Process Automation for Shared Services at Ascension

James Jordan, CIO, Ministry Service Center (MSC). The MSC was founded in 2011 to deliver Shared Services in support of HR, Finance and Supply Chain for Ascension Health. James discusses the 3-year journey to leverage Intelligent Process Automation to streamline operations, where they are empowering information workers with “Next Best Step” assistance based on prescriptive and predictive analytics to allow operators to focus on making cognitive decisions instead of “digging for information.” The focus of the journey has been to increase operational excellence, improve the customer experience, reduce the cost of the center, empower information workers and fully automate processes.