Meeting Patients Where They Are With Voice Technology

Jason Burum, VP, Patient Engagement, Clinical Effectiveness; and Freddie Feldman, Voice Design Director, Clinical Effectiveness, Wolters Kluwer.  Nearly 90 million adults in the US own a smart speaker, representing a powerful opportunity for providers to engage health consumers with voice technology. To that end, Wolters Kluwer and Amazon, through Amazon’s exclusive HIPAA-Eligible program, have teamed up to develop the new Alexa Health Skill, “Emmi Care Plan”.  Jason and Freddie share how the innovative approach of using voice assistants can help engage, empower and meet patients where they are and at their convenience.