Patient Portal Success at Virginia Mason

Jim Bender, MD, Medical Director Clinical Informatics, Virginia Mason. Engaging patients in the use of an online portal has been a key strategic goal at Virginia Mason in Seattle for the last several years. To date, half of current patients have active portal accounts. Join Dr. Jim Bender in a discussion that reviews the history of the project, and discusses uses of the portal including Open Notes, managing patient messaging, patients scheduling their own appointments and novel use of the portal to capture patient reported metrics. The conversation also includes reflections on operational and cultural factors that have contributed to this successful project.