Patient Portal to Meet MU Requirements at New York Hospital Queens

Ken Ong, MD, MPH, CMIO, and Camela Morrissey, VP, Public Affairs and Marketing and Chief Marketing Officer, New York Hospital Queens. Seemingly against all odds, New York Hospital Queens was able to mount a bedside-based intervention program to change the course of our prospects for meeting Meaningful Use 2 measures for patient portal access.  Low awareness, IT connectivity, extraordinary multilingual patient base (but a one-language portal), low email capture rates at registration, and other obstacles added up to us having slipped to the lowest starting point possible.  We ended the 90-day attestation period at 16% validated usage and have continued the program to maintain strong usage and bring this valuable service to our patients.  Dr. Ong and Camela discuss what they did and what they learned through the process.