Patient/Consumer Engagement at Cedars-Sinai: It Takes a Village

Sharon Isonaka, MD, MS, VP of Clinical Transformation; Cynthia Litt Deculus, VP of Population Health; Omkar Kulkarni, MPH, Director, Healthcare Innovation Accelerator; and Cindy Levey, MPH, Associate Director, Community Benefit Systems and Planning, Cedars-Sinai Health System.  This team from Cedars-Sinai discusses their multi-pronged approach to Patient and Consumer Engagement which aims to meet patients and consumers where they are across the continuum of care.  This approach requires close partnership with leaders from across the organization and is supported by robust enterprise-wide information systems.  The team highlights how Patient and Consumer Engagement can be both focused on the individual and rooted in a population-based approach to healthcare.  Examples illustrate engagement across settings – from hospital to home to community – and examine the evolving role of technology in supporting these initiatives.